We're Here to Help
Find answers quickly, get in touch with our team, or start a chat with our support bot. Mintwell makes support simple and accessible.
Fast Response
Average response time under 2 hours
Secure Support
Enterprise-grade security for all communications
Expert Team
Financial planning specialists ready to help
Choose Your Support Category
Select the category that best matches your question for the fastest, most accurate support experience.
Submit a Support Request
Can't find what you're looking for? Send us a detailed message and we'll get back to you as soon as possible.
Need Fast Answers? Chat With Us Now
Our intelligent chat bot is available 24/7 to provide instant answers to common questions. For complex issues, you'll be connected directly with our support team.
Mintwell Assistant
Online
Hi! I'm here to help. What can I assist you with today?
I need help with my billing
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Frequently Asked Questions
Quick answers to the most common questions we receive.
Our support team typically responds within 2 hours during business hours (Mon-Fri, 9am-6pm EST). For urgent issues, we offer priority support with response times under 30 minutes. Our chat bot is available 24/7 for immediate assistance with common questions.
Still have questions?
Contact Our Support TeamKnowledge Base & Resources
Explore our comprehensive library of guides, tutorials, and documentation to get the most out of Mintwell.
Getting Started Guide
Complete walkthrough for new users, from account setup to creating your first financial plan.
Video Tutorials
Step-by-step video guides covering all major features and advanced workflows.
API Documentation
Comprehensive API reference for developers building integrations with Mintwell.
Best Practices
Expert tips and proven strategies for maximizing your financial planning efficiency.
Troubleshooting
Solutions to common issues and error messages you might encounter.
Training Resources
Comprehensive training materials for teams and advanced user certification.
Our Support by the Numbers
See why thousands of financial advisors trust Mintwell's support team to keep their practices running smoothly.
Uptime
Reliable platform you can count on
Response Time
Average support response time
Satisfaction
Customer satisfaction rating
Availability
Chat support always available
Multiple Ways to Reach Us
Choose the contact method that works best for you. We're here to help however you prefer to communicate.
Our Support Hours
Email & Form
24/7 - We'll respond within 2 hours
Phone Support
Mon-Fri, 9am-6pm EST
Live Chat
24/7 - Always available